To be admitted to enter, settle or stay on a campsite, you must have been authorized to do so by the manager or his representative. It is the manager’s duty to ensure that the campsite is kept in good order and that the present internal regulations are applied. Staying on the campsite implies acceptance of the provisions of the present regulations and a commitment to comply with them. No one may take up residence on the campsite.
In application of article R.611-35 of the Code de l’Entrée et du Séjour des Etrangers et du Droit d’Asile, the manager is required to have foreign customers complete and sign an individual police form on arrival. This must include: - Full name; - Date and place of birth; - Nationality; - usual place of residence. Children under the age of 15 may appear on the form of one of the parents.
The outdoor accommodation and related equipment must be installed in the location indicated in accordance with the instructions given by the manager or his representative. For accommodation, the customer must hand in the inventory of fixtures (including inventory) to reception within 24 hours, and is required to report any shortcomings and/or damage. Failure to do so may result in the customer being held responsible when the outgoing inventory is taken.
Open from 9am to 12:30pm and from 1:30pm to 7pm in low season and from 9am to 8pm in July/August. At the reception desk you’ll find all the information you need about the services, refreshment facilities, sports facilities, tourist attractions in the surrounding area and other useful addresses. A system for collecting and handling complaints is available to customers.
These rules and regulations are posted at the entrance to the campsite and at the reception desk. They are handed out to any customer who requests them. In the case of classified campgrounds, the classification category with the mention "tourism" or "leisure" and the number of tourism or leisure pitches are displayed. The prices of the various services are communicated to customers in accordance with the conditions laid down by order of the Minister for Consumer Affairs, and can be consulted at reception.
Customers are required to return the key to their accommodation, all wristbands and their magnetic card by 10am (12pm for camping pitches). The outgoing inventory of fixtures will be carried out on the basis of the inventory checked on arrival. Customers wishing to leave outside reception opening hours must notify reception the day before their departure.
Guests are asked to avoid any noise or discussion that might disturb their neighbours. Sound equipment must be adjusted accordingly. Doors and boot lids must be closed as discreetly as possible. The manager ensures the peace and quiet of his customers by setting times during which there must be complete silence: from midnight, everyone’s peace and quiet must be respected by minimising any potential noise. Silence is essential in the alleys and outside the accommodation.
After authorisation from the manager or his representative, visitors may be admitted to the campsite under the responsibility of the campers receiving them. The customer may receive a maximum of 4 visitors at reception. The services and facilities of the campsites are accessible to visitors. However, access to these facilities may be subject to a charge according to the rates displayed at reception. Visitors’ cars are not allowed on the campsite.
Speed is limited to 10km/h. The authorized traffic is 7am to 11pm (July/August). Parking is strictly prohibited on pitches usually occupied by accommodation unless a parking space has been provided for this purpose. No vehicle must obstacle traffic or prevent the installation of new arrivals.
Everyone is required to refrain from any action that could damage the cleanliness, hygiene and appearance of the campsite and its facilities, particularly sanitary facilities. It is forbidden to dispose of waste water on the ground or in the gutters. Customers must empty waste water into the facilities provided for this purpose. Shared showers and sinks in the sanitary facilities are reserved exclusively for holidaymakers on camping pitches without private sanitary facilities. Household waste, rubbish of any kind and paper must be disposed of in the rubbish bins. Washing is strictly forbidden outside the bins provided for this purpose. Laundry may be hung up until 10 am. in the vicinity of the accommodation, provided that it is discreet and does not disturb neighbours. It must never be hung from trees. Planting and floral decorations must be respected. It is forbidden to hammer nails into trees, cut branches or plant trees. It is forbidden to demarcate the site of an installation by personal means, or to dig up the ground. Any damage to the site will be billed to the person responsible or their legal guardians. The pitch used during the stay must be maintained in the same condition as the camper found it on arrival.
Wild fires (wood, coal, etc.) are strictly prohibited. Stoves must be kept in good working order and must not be used in dangerous conditions. In the event of fire, notify the management immediately. Fire extinguishers may be used if necessary. A first aid kit is available at the reception desk and in the pool infirmary.
The management is responsible for items left at the office and has a general obligation to monitor the campsite. Campers remain responsible for their own facilities and must report the presence of any suspicious person to the manager. Customers are asked to take the usual precautions to safeguard their equipment. The management cannot be held responsible in the event of theft.
No violent or disturbing games may be organised on the campsite. Children must always be under the supervision of their parents, who are responsible for them. Play areas and the arcade must be used in accordance with safety instructions and with respect for the equipment and its users.
Unoccupied equipment may only be left on the site with the agreement of the management, and only in the location indicated. A charge may be made for this service. Vehicles such as caravans, camper vans and other converted vans may under no circumstances be parked in the outside car parks at night. All vehicles must be declared to reception.
Unlike the water park, swimming is not supervised. Users are solely responsible for their own swimming. People who know how to swim may access the pools alone and unsupervised. Non-swimmers must be accompanied by an adult, and must wear suitable swimming equipment and accessories to ensure their safety. This applies throughout the period of access to the pools. Buoys, balls and inflatable games are not permitted. All users must wear clothing suitable for bathing and swimming. Only boxer shorts or swimming trunks are permitted for men (swimming trunks are strictly forbidden). For women, only one-piece or two-piece swimming costumes are permitted. All clothing clothing totally body is strictly forbidden. All other swimming outfits and accessories, such as wetsuits, shoes, loose-fitting clothing or, conversely, monokinis, are strictly forbidden. At the customer’s request, the campsite representative may authorise the customer to wear other clothing or a specific accessory (e.g. anti-UV T-shirt, swimming shoes, etc.) only for medical reasons, and only with proof.
Dogs are allowed on the campsite, with the exception of category 1 and 2 dogs. Dogs and other animals must be kept on a lead throughout the campsite, including the pitches. They must not be left on the campsite, even locked up, in the absence of their owners, who are civilly responsible for them. Dog poop bags are available free of charge at various points on the campsite. La Prairie has a dedicated dog area.
Customers are informed that various cameras are installed on the campsite to ensure the safety of people and property. If you have any questions about the video protection system, please contact the management or by e-mail at the following address: info@camping-leveno.com
Appropriate dress is required inside the premises (reception, shop, businesses, bike hire). T-shirts and shoes must be worn.
For safety reasons, it is not permitted to recharge electric vehicles from campsite pitches or mobile homes. Charging points are available to customers at the campsite entrance.
In the event of a resident disrupting the stay of other users or failing to comply with the provisions of these internal rules, the manager or his representative may, orally or in writing, if he deems it necessary, give formal notice to the resident to cease the disturbance. In the event of a serious or repeated breach of the house rules, and following formal notice from the manager to comply, the latter may terminate the contract without compensation and the resident must leave the premises immediately. In the event of a criminal offence, the manager may call in the police.
